Política de reembolso

Return Window

We accept return requests for eligible items within 5 days of the date your order was delivered. Once approved, the return must be shipped within 10 days of approval. Return requests may take up to 14 days to be processed once received.

Exclusions

The following are not eligible for returns or exchanges:

Sale items
Items purchased during sale events using a discount code
Jewelry
Underwear
Accessories

Exchanges & Store Credit

Orders are limited to ONE exchange only.
No refunds — store credit only.

Condition of Items

Merchandise must be unworn, unwashed, free of any damage, and with all tags attached. We reserve the right to refuse returns that show signs of wear or do not meet these criteria.

Unapproved Returns

Once we receive your returned item(s), we'll process your store credit or exchange. Items sent back without prior approval through our return portal will be subject to a 25% restocking and penalty fee.

Preorders

If you change your mind about a preorder purchase, we offer returns in the form of store credit only. If you buy an in-stock item together with a preorder item, both will ship once the preorder item arrives.